top of page

Consumer Access to Health Care Records and Complaint Information

Garden View Counseling PLLC

​

Katherine Iracheta

Licensed Professional Counselor Associate

Supervised by Vanessa Villarreal LPC Supervisor in the State of Texas #73955

​

In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, Garden View Counseling PPLC provides the following information to assist clients and members of the public with:

​

  • Requesting access to health care records

  • Contacting the state licensing authority

  • Filing a consumer complaint

How to Request Your Health Care Records

Current and former clients may request copies of their counseling and mental health records maintained by Garden View Counseling PLLC. Requests may be submitted using one of the following methods:

​​

Email preferred: GardenViewCounseling@gmail.com

​

Office phone: 956-203-0101

​

Message via Client Portal: https://gardenviewcounseling.clientsecure.me

​

To help prevent delays, please include the following information with your request:

 

• Client full legal name and date of birth

 • Current phone number and or email address

 • Description of records requested including specific dates if applicable

 • Preferred method of delivery such as secure electronic delivery, mail, or in person pickup

 • Client signature and date

​

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.

 

Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.

Licensing Authority Information

Garden View Counseling PLLC is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Licensed Professional Counselors in the State of Texas.

​

Questions regarding licensure or professional regulation may be submitted through the Council's website:

https://bhec.texas.gov/contact-us/

​

When submitting an inquiry, select Licensed Professional Counselor as the license type.

Filing a Consumer Complaint

Clients or members of the public who wish to file consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division. 

​

Complaints may be submitted online at:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

​

When submitting a complaint, include relevant dates, names, and any supporting documentation if available.

Questions Regarding House Bill 4224

For questions related to HB 4224 or consumer access requirements under Texas law, texas Health and Human Services may be contacted at:

HCR_PRU@hhs.texas.gov

Phone

956-203-0101

Email

Connect

  • TikTok
  • Facebook
  • Instagram

For immediate mental health crisis support:

​

Call or​ Text the National Suicide Prevention Lifeline at 988

​

For emergencies, call 911 or go to your nearest emergency room.

bottom of page